• Service Availability: We provide tiles, marble, and sanitaryware solutions exclusively to specified regions. Orders placed outside our delivery radius may be subject to additional shipping charges or cancellation.
• Product Information: The images of products on our website are for illustrative purposes. Natural stone (marble/granite) will have variations in grain, color, and texture. Ceramic/Vitrified tiles may have slight batch variations.
• Delivery Timelines: While we strive to deliver within the specified window, logistics challenges may cause minor delays. We will keep you informed of any significant changes.
• Prices: All prices for premium tiles and marble are subject to market fluctuations. The price at the time of order confirmation will be final.
• Payment Methods: We accept various secure payment methods, including Online Transfer, UPI, Net Banking, and major credit/debit cards.
• Taxes: All listed prices are inclusive of applicable GST unless explicitly stated otherwise during the checkout process.
4. Cancellations & Refunds
• Pre-Dispatch Cancellations: You may cancel your order for a full refund before it has been processed and dispatched from our warehouse.
• Custom Requirements: Orders for custom-sized marble slabs or specifically etched tiles cannot be cancelled once processing has started.
• Refund Policy: Refunds for cancelled orders are governed by our detailed Refund Policy and usually reflect within 5-7 working days.
5. User Conduct & Account Responsibilities
• Account Security: You are responsible for maintaining the confidentiality of your account credentials.
• Accurate Information: Customers must provide accurate project/delivery addresses and contact numbers to ensure successful material delivery.
• Prohibited Actions: Users must not misuse the platform for fraudulent orders or provide false information regarding project requirements.
6. Limitation of Liability
While Vesta strives to provide the highest quality materials and timely delivery, we are not liable for any delays in construction schedules, improper installation by third-party contractors, or damages caused by handling after successful delivery.
7. Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of India. Any disputes arising from the use of our services or these terms shall be subject to the exclusive jurisdiction of the courts located in Ahmedabad, Gujarat.
