Shipping
& Delivery

• Standard stock items: Picked, quality-checked, and packed within 2 to 4 working days of payment confirmation.
• Made-to-order and custom-cut items: Custom marble cutting, bespoke sizes, and specially procured or imported items require 10 to 21 working days before dispatch. Your order confirmation will state the specific lead time.
• Large or mixed consignments: Orders combining multiple collections or batches may take longer while we consolidate stock into a single shipment.
• Working days means Monday to Saturday, excluding public holidays. Orders confirmed after 4:00 PM IST, on a Sunday, or on a public holiday are processed on the next working day.
• Stock shortfalls: If an item proves unavailable after you have ordered, we will contact you within 2 working days to offer an alternative shade or batch, a partial dispatch, or a full refund for that item.

Once dispatched, indicative transit times are:

• Salem and surrounding districts: 1 to 3 working days
• Within Tamil Nadu: 3 to 7 working days
• South India (Karnataka, Kerala, Andhra Pradesh, Telangana): 5 to 10 working days
• Rest of India: 7 to 15 working days
• North-East India, Jammu & Kashmir, Ladakh, and island territories: 12 to 21 working days

These are estimates, not guarantees. Transit times exclude the processing period in Section 2 and may be affected by weather, road conditions, strikes, festival or peak-season volumes, regulatory checks, and other events outside our control. Delivery timelines are not of the essence of the contract.

Serviceability: We deliver across India and to selected export markets. Some remote pin codes are not directly serviceable — in those cases we deliver to the nearest transport hub and inform you in advance so you can arrange final collection.

• Quoted per order: Because freight for tiles and stone depends on weight, volume, and destination, shipping is not a flat fee. We calculate it for your specific consignment and confirm the exact amount to you in writing before you make payment. There are no hidden charges added afterwards.
• What determines the cost: Total weight and volume, distance and destination pin code, whether the delivery site is accessible to a full-size truck, and any special handling you request.
• Free freight: We may offer free or subsidised delivery on qualifying order values or on specific promotions. Any such offer and its conditions will be stated at the time of sale.
• Taxes: Freight charges attract GST at the applicable rate and are itemised separately on your invoice.
• Additional charges: Waiting time beyond the free window, re-delivery caused by incorrect address details you supplied, or a delivery refused without valid reason may be charged at cost.

• Dispatch confirmation: When your consignment leaves our warehouse we send you the transporter's name, the lorry receipt or docket number, and the expected delivery window by email and WhatsApp.
• In transit: You can track the consignment using the docket number on the transporter's website, or simply message us and our team will check it for you.
• Delivery scheduling: The transporter will call the phone number on your order before delivery to agree a slot. Please ensure that number is reachable — undelivered consignments caused by an unreachable contact may incur demurrage charges levied by the transporter.
• Status queries: Message us on WhatsApp at +91 90439 99485 or email admin@vestatiles.in with your order number at any time.

Please read this section carefully — it is the most common source of delivery problems for heavy building materials.

• Kerbside delivery: Standard delivery is to the kerbside at the address you provide. It does not include carrying material inside, upstairs, or to a specific floor.
• Unloading is the customer's responsibility. Unless you have agreed otherwise with us in writing, you must arrange labour to unload the consignment. Transporters do not provide unloading labour.
• Free unloading window: Transporters typically allow a limited free window for unloading. Detention or demurrage charged beyond that window is payable by you.
• Site access: Please confirm before ordering that a full-size truck can reach your site. Where access is restricted, a smaller vehicle or manual transfer may be needed and will be charged at cost.
• Someone must be present: An authorised adult must be available at the delivery address to receive, inspect, and sign for the consignment.
• Inspect before signing: Check the number of boxes and the condition of the packaging before signing the delivery document, and note any damage or shortage on it. Signing a clear receipt makes a later transit-damage claim significantly harder to pursue.

• Report within 48 hours: Any breakage, damage, or shortage must be reported to us within 48 hours of delivery, with photographs of the goods, the outer packaging, and the delivery documentation. Claims after 48 hours cannot be raised with our transporter and may be declined.
• Do not install damaged goods. Installation is treated as acceptance of the product.
• Resolution: Verified damage or shortage is replaced free of charge or refunded, as set out in our Refund & Cancellation Policy.
• Failed delivery: If delivery cannot be completed because nobody was available, the contact number was unreachable, or the site was inaccessible, the transporter will attempt redelivery. Redelivery and any storage or demurrage charges are payable by you.
• Refused delivery: A consignment refused without valid reason is treated as a post-dispatch cancellation, and outbound freight, return freight, and the restocking fee in our Refund Policy will be deducted from any refund.
• Unclaimed goods: Consignments left unclaimed at a transport hub for more than 30 days may be disposed of by the transporter, and we cannot accept liability for them.

We export tiles, marble, and sanitaryware to selected international markets.

• Quotation basis: Export orders are quoted individually on FOB, CIF, or CFR terms as agreed, with Incoterms stated explicitly on the proforma invoice.
• Timelines: Sea freight typically takes 21 to 60 days from dispatch depending on destination port, sailing schedules, and consolidation. Precise transit time is confirmed at the time of booking.
• Documentation: We provide the commercial invoice, packing list, bill of lading, and certificate of origin. Any additional certification required by your country must be requested at the time of order and may be chargeable.
• Duties and clearance: Import duties, customs clearance charges, port handling, demurrage, and local taxes in the destination country are the buyer's responsibility and are not included in our price unless expressly stated.
• Customs delays: We are not responsible for delays caused by customs authorities, port congestion, or inspection at the destination.

For export enquiries please contact us directly to discuss volumes, container loading, and terms.

For any question about dispatch, tracking, delivery scheduling, or freight charges, please contact us. We acknowledge every query within 2 working days.

Vesta Tiles — a unit of Marble Emporio
7/92B, Karumbalai Main Road
Vellakkalpatti
Salem, Tamil Nadu – 636012
India

GSTIN: 33ABQFM8348E1ZY
Phone / WhatsApp: +91 90439 99485
Email: admin@vestatiles.in
Website: https://www.vestatiles.in

Support hours: Monday to Saturday, 9:30 AM to 6:30 PM IST (excluding public holidays).

Please also see our Refund & Cancellation Policy and Terms & Conditions.