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LAST UPDATED: APRIL 2026

Refund
& Policy

Cancellations
Quality Guarantee
Quick Refunds

We strive to ensure complete satisfaction with every order. Read our policies regarding order cancellations, transit damage, and refund processing at Vesta.

Quality Promise

Fair Returns

Clear guidelines for order changes and quality assurance.

Refund & Cancellation Policy

Clear, transparent guidelines regarding order cancellations, transit damage, and the process for claiming refunds at Vesta.

1. Refund Policy Overview

At Vesta, our primary focus is providing you with the highest quality tiles, marble, and sanitaryware for your luxury spaces. We understand that circumstances may arise where a refund or replacement is requested. This policy outlines the conditions and procedures for processing returns, replacements, and refunds for our premium products.

2. Order Cancellations

• Pre-Dispatch Cancellations: Orders can be cancelled for a full refund if the cancellation request is made before the goods are dispatched from our warehouse.
• Post-Dispatch: Once the products have been dispatched, cancellations are subject to logistics charges and restocking fees.
• Custom Orders: Orders for custom-cut marble or specially ordered imported tiles cannot be cancelled once production or procurement has begun.

3. Damage & Quality Assurance

• Transit Damage: Tiles and marble are fragile. Please inspect the shipment upon arrival. Any breakage or damage must be reported within 24 hours of delivery with photographic evidence.
• Batch Variations: Natural stone and ceramic tiles may have minor color/texture variations between batches. These are not considered defects.
• Replacement: We will arrange for a replacement of damaged or defective units subject to verification by our quality control team.

4. Missing or Incorrect Items

• Discrepancies: In the rare event that the delivered items do not match your order (incorrect size, color, or model), please notify us within 24 hours.
• Resolution: We will exchange the incorrect items at no extra cost, or issue a refund/credit for the value of the missing items.

5. Payment Issues

• Failed Transactions: If your account is debited but the order is not placed, the amount will typically be auto-refunded by your bank or payment gateway within 3 to 5 working days.
• Double Charges: If you are charged multiple times for the same order, please contact customer support at info@vestaactivity.com. We will reconcile the payments and process a refund promptly.

6. Refund Processing Timeline

• Mode of Refund: Approved refunds will be credited back to the original mode of payment (Online Transfer, UPI, or Bank Account).
• Timelines: Standard processing time for refunds is 5 to 7 working days from the date the refund is approved.
• Bank Delays: Please note that we are not responsible for delays caused by financial institutions in reflecting the credited amount.

7. Contact Customer Support

For any questions, disputes, or status updates regarding your orders or refunds, please reach out to our team:

Vesta Corporate Office
Vellakkalpati, chettichavadi (Po),
Near Manpal hosppital, 7/92-B,
Karumpalai Main road, Salem,
Tamil Nadu 636012

Phone: +91-79-66125500
Email: info@vestaactivity.com